Packaging & Delivery
As soon as you place your order, your chosen gift voucher (usually valid for 12 months from date of purchase) and gift box, will be despatched to you (or the recipient), together with instructions on how to make a reservation.
Despite best efforts, some delivery services may be disrupted, more information from Royal Mail can be found here
Standard delivery is charged at £3.20. Royal Mail First Class Post, usual delivery time is 1-3 working days. Please note that, unfortunately, we must wait up to 15 working days (or 25 working days for overseas deliveries) before we are able to refund or replace items missing in transit. In order for us to investigate further, you must advise us of non-receipt of your gift voucher within 21 days from the purchase date.
All experience gift boxes are despatched under plain cover, on the day you order if we receive your order before 2pm for standard delivery, or by 12 (noon) for Special Delivery within the UK. Please note that if you place your order after these times on Friday, it won’t be despatched from our office until Monday. Please remember to allow extra time for deliveries around special occasions such as Christmas, Valentine’s Day, Mother’s and Father’s Day.
If you require your voucher to be sent to Europe or Worldwide please call +44 (0)1494 956 786 for a quote, or alternatively select our Instant Email Delivery option free of charge.
Recorded Delivery - available for delivery with 1-3 working days at the following costs but remember someone should be in to sign for it on the day. These orders must be received before 2pm.
1 – 4 Vouchers - £4.30
5 – 9 Vouchers - £16.95
Next Day Delivery - available within the UK for next working day delivery at the following costs, but remember someone should be in to sign for it on the day. These orders must be received before 12 (noon).
1 – 2 Vouchers - £7.15
3 – 4 Vouchers - £8.45
5 – 9 Vouchers - £26.60
Saturday Delivery - available within the UK for the nearest Saturday delivery at the following costs, but remember someone should be in to sign for it on the day. These orders must be received before 12 (noon).
1 – 2 Vouchers - £10.15
3 – 4 Vouchers - £11.45
5 – 9 Vouchers - £29.60
Gift vouchers can be sent to you or direct to your recipient. Please note we cannot despatch your gift voucher until payment has been received and verified.